Terms of services


Welcome to the website www.kalamrugs.com

Kalam Rugs is content hosted on the Internet and operated by LET’S COMMUNICATE, a SARL company, registered in the Casablanca Trade Register under number RC 685320 and whose head office is located in Casablanca.

Throughout the site, the terms “we”, “us” and “our” refer to Kalam Rugs.

 Kalam Rugs offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.


Data protection of your privacy is an important principle for us. We collect information for purposes strictly necessary for the proper use of the website.

By accepting these general conditions of use, you explicitly agree that your personal data may be processed by KALAM RUGS.

You can visit and browse certain KALAM RUGS pages without providing any personal information.

We may collect information of various kinds. This information is useful, in particular when ordering a product and paying for it.

We collect, store and process your data strictly for the purpose of allowing the proper use of the website and in compliance with law n°09-08 dated February 18, 2009 relating to the protection of individuals with regard to the processing of personal data. We may collect information on the registration form such as your name, gender, email address, mailing address, phone number, mobile phone number, payment details.

By submitting your data to KALAM RUGS, you consent to its use as provided in these terms and


The information collected on the KALAM RUGS site is subject to processing intended in particular for the ordering of a product. The recipients of the data are limited exclusively to persons authorized to know your data by reason of their functions. In accordance with Law No. 09-08 promulgated by Dahir 1-09-15 of February 18, 2009, relating to the protection of individuals with regard to the processing of personal data, you have the right to access, information, rectification and opposition to information concerning you, which you can exercise by contacting our customer service at the following email address: Teamkalamrugs@gmail.com

The personal information transmitted by the user is protected in accordance with the legislation in force.

In addition, we have implemented appropriate technical security measures to prevent unauthorized or unlawful access to your information. The collection of personal data through the website is done on a secure server. We use “firewalls” on our servers.


Unless otherwise stated, KALAM RUGS owns, without limitation, all intellectual property rights in the content of the website, such as source code, databases, texts, images etc. You acknowledge and agree that you shall not and may not use, reproduce or distribute any content of the website owned by KALAM RUGS.

Your use of the Website does not grant you any intellectual property rights in the Website and its content. In particular, you have no rights to our creations protected by copyright, to our designs and models and to our brands, nor to those belonging to third parties.

We provide the Website to you solely for your personal, non-commercial use. The content of the Website may not be used for any other purpose whatsoever without our express written permission.


Any order validated by acceptance of the general conditions of sale can only be called into question within the limits provided for in this contract. The acceptance of the general conditions of sale associated with the authentication procedure and the protection of the integrity of the messages constitutes an electronic signature. This electronic signature has value between the parties in the same way as a handwritten signature.


Payment for your products must be made by credit card, following the instructions on the payment page. Full payment of the price will be debited at the time of validation of the order. We will only deliver the products to you if your payment is effective. The user pays for his purchases by: National or international bank card. PAYMENT BY C.M.I (INTERBANK MONEY CENTER)

To pay for your order by credit card, you choose the C.M.I (Centre Monétique Interbancaire) payment method (Visa, MasterCard, Maestro, cmi or Maestro) offered by LET’S communicate SARL.


In this case, the remittance of the transaction for debiting your account is made the day of the date of the delivery confirmation.

Your credit card payment is secured by C.M.I (Centre Monétique Interbancaire) which offers a completely secure payment service.

The User guarantees LET’S COMMUNICATE SARL that he has the necessary authorizations to use the method of payment chosen by himself, during the validation of the order form.

In the event of payment by credit card, the provisions relating to the fraudulent use of the means of payment provided for in the agreements concluded between the user and the issuer of the card between the Company LET’S COMMUNICATE SARL and its banking establishment apply.


All prices shown on the Website include value added tax, at the legal rate in effect on the date of invoice.


The site www.kalamrugs.com is the subject of one of the most efficient security systems at the present time in order to guarantee you a protected payment as effectively as possible.

All sensitive data related to means of payment are absolutely confidential. LET’S COMMUNICATE SARL never has access to confidential information relating to the means of payment.


According to the law, the customer has a withdrawal period of 7 days from the day of receipt of the package. To this end, each customer is required to communicate to us by email the same day the date of receipt of the said package, if necessary, we will consider that it was received 2 days after the date of its shipment.

When the seven-day period expires on a Saturday, Sunday or a holiday or non-working day, it is extended until the first following working day.

However, this right of withdrawal is subject to certain conditions:

  • The product must not have been opened or unpacked, it must be intact as it was sent, otherwise it is no longer refundable.
  • Shipping and return costs are the responsibility of the customer.
  • In the case of payment by credit card, processing fees are deducted from the amount to be refunded, which may reach 2.5% of the amount of the order. The refund is made within a maximum of 15 days.


If one of the products ordered is not available, the customer will receive an e-mail informing him either of the change in the delivery time, or of the cancellation of the order and therefore of its reimbursement.


We have a maximum period of 15 days according to the law to reimburse the consumer, and this, from the day on which the latter has exercised his right of withdrawal.

KALAM RUGS will return the money to your credit card issuer within 7 working days. Depending on the internal processes of your credit card issuer, it may take up to 30 days for the money to appear in your account (this is beyond KALAM RUGS’s control). For more information, please consult the terms and conditions of your credit card issuer.


In the case of an exchange, it is reshipped at your expense from our warehouse.

The return, as indicated in the previous section, is your responsibility. Please notify us as soon as possible of the desired item so that we can put it aside for you.

All requests will be processed within 72 hours.

NB: Items on sale, worn or defective (excluding manufacturing defects) cannot be taken back or exchanged.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


You agree to indemnify, defend and hold harmless Kalam Rugs and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws.


You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

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